Frequently asked questions

What does “all sales final” mean during beta?

All sales are final. That is our legal Refund Policy on romrx.io/legal, and it applies during beta too.

Free through December 31, 2026. Then $60/year starting January 1, 2027, renews yearly until you cancel. Card required. Cancel online anytime. “All sales final” means once a paid charge goes through (including when paid billing begins), we do not offer refunds except where the law requires. Canceling ends your access right away and stops future charges. It does not undo a charge that already happened.

If something looks wrong on a charge or you have a billing question, email hello@romrx.io. We will review it. We cannot promise a refund in advance.

Unauthorized or error charges: email privacy@romrx.io. General support and billing questions go to hello@romrx.io.

How do refunds and billing questions work? Who do I contact?

Email hello@romrx.io with your account email and a short note about the charge or billing question. That is the Support path.

Unauthorized or error charge reviews: privacy@romrx.io. Support (hello@romrx.io) can route there if you start with hello@.

Please do not expect Support to approve a refund in the first reply. We follow the Refund Policy on romrx.io/legal: all sales are final, except where required by law. Canceling ends your access right away and stops future charges. It does not undo a charge that already happened.

To cancel, go to Settings in your account and cancel online. If you can't, email hello@romrx.io with the subject “Cancel.” Canceling ends your access right away and stops future charges.

For billing, legal, or sensitive issues, email hello@romrx.io.

For privacy and data requests (access, deletion, correction, or opt-out), email privacy@romrx.io.

How do I start an assessment or reassess (Retest)?

Sign in, then go to My Body.

• If you have never assessed: you will see No assessment on file and Get started (not Retest). That starts your first assessment.
• If you already have a saved assessment: use Retest now or Retest early. My Body may also show Retest available now or your next retest date, plus a helper: Retest every 6 weeks to track progress.

Exact path: Sign in → My Body → Get started (first time) or Retest now / Retest early → https://romrx.io/app/onboarding/assessment.

My Body shows a next-retest date about every 6 weeks (42 days from your last assessment). You can also reassess earlier with Retest early when you want an updated snapshot.

Will you ask for surveys or feedback during beta?

Yes, we may ask for feedback during beta. Watch email from ROMRx (and check hello@romrx.io replies if you wrote Support).

If we send a short ask by email, or if an in-app feedback path is available when you use the product, that is how we collect beta feedback.

Thank you for answering when we do ask. It helps us improve Base for everyone.

Is beta really free, and when does billing start?

Yes. Free through December 31, 2026. Then $60/year starting January 1, 2027, renews yearly until you cancel. Card required. Cancel online anytime. That end date is named on purpose. We will not call it forever-free.

What is Base vs a sport pack?

Base is the general mobility product. Your Base results use everyday bands: Needs focus / Building / Steady. Sport packs (for example BJJ or bodybuilding) are separate add-ons on top of Base. They are not a different “grade” of Base, and Base is not sport Position Readiness.

If you add a sport pack later and cancel only that pack, you keep Base. Start with Base; add a sport pack only if you want that sport layer.